Overall Purpose of the Role:
You’ll be the guiding hand that helps our customers find and buy the home that’s right for them, making what can be a stressful experience a wonderful one. From reservation to handover, you’ll support them as they make the decisions, big and small, that make their dreams a reality.
You’ll also work with like-minded team members in our Project Management, Sales and Marketing teams to make sure developments meet the high standards of the Strata brand and are filled with happy customers. You’ll use your excellent organisational and communication skills to reassure homebuyers and progress purchases, as well as making sure all our internal systems are up to date and giving the management team the intel they need.
Responsibilities of the Role:
- First and foremost, provide excellent service to our customers.
- Work with the Project Manager to deliver quality homes and an outstanding experience.
- Use your fantastic negotiating and influencing skills to achieve sales.
- Collaborate with the wider team to create strategies to drive visitors to site and ensure targets are met.
- Work with third party stakeholders; ensuring solicitors, estate agents and mortgage advisors are all proactively progressing the purchase and working towards the target exchange and completion dates.
- Provide effective, efficient and accurate processing of sales and contracts from reservation to exchange and completion via our onsite IT systems.
- Produce clear and concise written correspondence.
- Guide customers through their specification options and smooth the purchasing and handover process.
- Provide excellent presentation for the show homes, the Experience Sales Offices, the surrounding sales areas and flags/signage.
- Effectively communicate a consistent brand message.
- Ensure excellent presentation of the development at all times.
- Collate and evaluate market research for the sales management team.
Qualifications:
Essential
- GCSE Maths and English – Grade C/4 or above (or equivalent).
- A full driving license and access to own vehicle
Desirable
- A-Levels
Skills and Experience:
Experience
Essential
- Previous experience in a sales role, ideally within housebuilding, property, or a customer-facing environment.
- Proven track record of meeting or exceeding sales targets.
- Experience in guiding customers through the home-buying process, including financial qualification and reservation.
- Familiarity with CRM systems and sales reporting tools.
Desirable
- Understanding of the property market and new build sales processes.
Skills
- Excellent communication and interpersonal skills – able to build rapport and trust with customers.
- Strong negotiation and influencing abilities – to secure reservations and manage objections.
- Customer-focused approach – delivering exceptional service throughout the buying journey.
- Organisational and time-management skills – managing multiple customers and deadlines effectively.
- Attention to detail – ensuring accuracy in contracts, paperwork, and compliance.
- IT proficiency – comfortable using Microsoft Office and CRM systems.
- Problem-solving skills – able to resolve issues quickly and professionally.
- Resilience and adaptability – thriving in a fast-paced, target-driven environment.
Perks & Benefits
- Flexible Working
- 26 Days Holiday Per Year
- Buy & Sell Holidays
- Annual Salary Reviews
- Company Bonus Scheme
- Salaray Sacrifice Pension Scheme
- Personal Development Days
- Employee Assistance Programme
- Access to a range of financial, health, wellbeing & leisure benefits via salary sacrifice through Benifex
- Enhanced maternity and paternity leave
Not for you? take a look at our other opportunities
Experience Manager
Application
We don’t just build homes,
we create destinations where communities can flourish.